Q. About a month ago I called a travel agency to book hotel and airline tickets. I received a confirmation for the airline but not the hotel. After I called her the travel agent said she would take care of it we do have reservations. I've been calling her for over a week and she is not returning my calls. I called the hotel and they are all booked with no reservations under my name. What rights do I have.? What is my next step?
A. Did they charge your credit card for both or just the airfare? If they airfare part is ok, either cancel the whole thing and dispute the credit card charge, or keep the airfare part and book the rest yourself. Obviously if that hotel is booked you need to find another one ASAP, probably on your own... then go to the BBB website and file a complaint there. Main thing is to get your trip booked. Travel companies are known for being idiots so do what you have to do. But really there's no reason to use travel agencies anymore.
dboy
dboy
How to book hotels in Vietnam?
Q. Please kindly help me! I would like to know a website which I can book hotels in Vietnam freely. Many thanks.
A. You can book hotels at several websites such as asiarooms, agoda or hotels-in-vietnam. However, the booking fees are various among sites. Please notice the hidden fees before you book.
Otherwise, you can send your request to hotels using the recommended one (http://www.vietnamhotels.org.vn/). I like this website because I can get rates from hotels directly!
Hope it helps!
Albert
Otherwise, you can send your request to hotels using the recommended one (http://www.vietnamhotels.org.vn/). I like this website because I can get rates from hotels directly!
Hope it helps!
Albert
Can I check in to the hotel at 1 am, and what date should I fill out when I book the hotel?
Q. I am arriving on Dec 5th, at 1 am, when I book hotel what date should my checking in time be? And if I book the hotel online should I go to front desk to check out or I can just leave?
A. Every hotel has its fixed check out and check in time, and they are all 11 am - 12 noon, and 2 or 3 pm, that is the first "day" you occupy a room starts at 2 or 3 pm and lasts until 11 am - 12 noon the next day. The few hours after 12 noon is reserved for housekeeping to clean up the room. No hotel would count 1 am of any day as the check in date because how many guests would check out at 10-11 pm. Your check in date would have to be December 4th.
That said if the hotel has a lot of empty rooms during your stay, you can always negotiate with the hotel for an early check in, that is even though you are supposed to be checking in December 5 at 2 pm, the hotel could let you go into your room 13 hours earlier. No matter what you must inform the hotel of your arrival time because as I said check in times are basically all in the early afternoon and if the guest does not show up by 9-10pm, many hotels would assume it as a no show and might give the room up to other walk in customers.
That said if the hotel has a lot of empty rooms during your stay, you can always negotiate with the hotel for an early check in, that is even though you are supposed to be checking in December 5 at 2 pm, the hotel could let you go into your room 13 hours earlier. No matter what you must inform the hotel of your arrival time because as I said check in times are basically all in the early afternoon and if the guest does not show up by 9-10pm, many hotels would assume it as a no show and might give the room up to other walk in customers.
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